FAQs

What types of hoses do you offer?

We provide a wide range of hoses suitable for air, water, and pressure washing applications. This includes hoses of various lengths, diameters, and materials to meet the specific needs of your tasks.

How do I choose the right hose for my application?

To select the perfect hose, consider the material it will transport (air, water, or cleaning solutions), the required pressure capacity, the environment it will be used in (temperature, abrasiveness, etc.), and the necessary length to reach your work area comfortably.

What hose reel types are available, and how do I pick one?

We offer wall-mounted, portable, and stationary reels among others. The choice depends on your workspace, mobility requirements, and the length and diameter of the hose you intend to use.

Can I order custom-length hoses?

Yes, we can provide hoses cut to specific lengths. Please contact us directly to discuss your custom requirements.

Are your products covered by a warranty?

Absolutely! All of our products come with a manufacturer's warranty. The duration and coverage details vary by product, so please refer to the warranty information on the product page or contact us for more details.

Do you provide technical support for product setup and usage?

Yes, we offer technical support. Our experts are ready to assist you with setup instructions, usage tips, and troubleshooting advice. Please email us wecare@thebluehose.comfor further assistance.

How can I find replacement parts for my hose or reel?

Replacement parts are available on our website. If you can't find the part you need, please contact us and we will assist you in locating the right component.

What is your return policy?

We accept returns of unused products in their original packaging within 30 days of purchase. Please refer to our full return policy on the website for more details.

How long does shipping take, and can I track my order?

Shipping times depend on your location and the shipping option you select at checkout. Once your order is shipped, we will provide you with a tracking number to monitor its progress. All orders placed with us are usually shipped within 24hr.(business day) with a standard delivery period between 2 to 5 days.

Do you offer bulk order discounts?

Yes, we do offer discounts for bulk orders. Please contact our sales team at sales@thebluehose.com for a quote and they will be happy to assist you.

Are your hoses safe for drinking water?

We have specific hoses designed for potable water use that meet the necessary safety standards. Please ensure you select a hose that is labeled for drinking water use.

How should I store my hose when not in use?

For optimal longevity, we recommend draining your hose after use and storing it on a hose reel to prevent kinks and damage. Avoid prolonged exposure to direct sunlight and extreme temperatures.

Can I order products that are not listed on your website?

If you require a product that is not listed on our website, please contact us. We have access to a wide network of suppliers and may be able to source what you need.

Do you offer any eco-friendly or sustainable products?

We are committed to sustainability and offer a range of eco-friendly products. Our rubber hoses are one of the best environmentally friendly options available in the market.

I have a technical issue with my product, what should I do?

Please reach out to our customer service team at wecare@thebluehose.com with a description of the issue. We may resolve it over the phone or, if necessary, guide you through our warranty process.